Survey of Health Care Experiences of Patients/SHEP

Tucson VA Hospital
Tucson VA Hospital
This survey is also used for our own Veterans Administration Hospital here in Tucson. I thought the results of the survey were worthy of adulation, and a bit of bragging. While all the cities being compared would be of little interest to our readers, our comparison to the National results are noteworthy.

Inpatient Satisfaction: National 62.1% Tucson VA 71.1%

Outpatient Satisfaction: National 55.6% Tucson VA 59.7%

Provider Wait less than 20 minutes: National 78.9% Tucson VA 85.9%

Getting Care quickly when needed: National 78.7% Tucson VA 80.6%

These are SHEP scores from October 2008 to March 2009 provided via Health Care Trends the newsletter for the Southern Arizona Health Care System.

It is no wonder so many winter veteran visitors wait until they come to Tucson for their health care. It appears that not all Government health care is so maligned.

13 thoughts on “Survey of Health Care Experiences of Patients/SHEP”

  1. ” It appears that not all Government health care is so maligned. ”

    Inpatient Satisfaction  Almost 30% dissatisfied

    Outpatient Satisfaction  Over 40% dissatisfied

    And it gets worse on a national basis.

    Yes, we need new thoughts when it comes to health care in the US of A. I don’t believe the VA is a reason to turn it over to the government.

    1. So, Cashgreen, you have some statistics about inpatient satisfaction and outpatient satisfaction outside the VA system that you are comparing to the stats listed above? I would be very interested in seeing those stats.
       
      I have been both in and outside the VA system. The medical satisfaction inside the VA for me has been outstanding here in Tucson. In the public sector, my experiences have been frustrating and disappointing.
       
      The quality and consistency of care at the Tucson VA is so remarkable that it is one of the factors that keeps me in Tucson. I wish VA’s across the country were all as excellent as ours, and I would love to see the entire population receive equally good care.
       
      Dr. Brus, what is ICQ? :)

      1. I’m sorry. I guess I wasn’t clear. I’ll just cut and paste my query here:
         
        “You have some statistics about inpatient satisfaction and outpatient satisfaction outside the VA system that you are comparing to the stats listed above? I would be very interested in seeing those stats.”
         
        Outside. Outside the VA system. I am curious to see how the satisfaction levels compare OUTSIDE the VA system.

  2. My personal experience with the Tucson VA has been very positive but what my personal experience is does not qualify as a scientific sample. If you look at the stats I presented in my comment, you will see they are the obverse of the stats presented by the author of the blog. By your own admission the VA system on a national basis needs upgrading. Now I am going to cut and paste the last sentence of my original comment:
     “Yes, we need new thoughts when it comes to health care in the US of A. I don’t believe the VA is a reason to turn it over to the government.”
    We need substantive discussion on the issue of health care and personal responsibility should be first choice. And yes I have a plan that I share with every willing ear that promotes competition and provides the safety net some will need. That’s another discussion.

  3. Personal responsibility from an individual viewpoint is unique as it relates to the journey one makes through life.
    From a practical standpoint as it relates to healthcare, We need a healthcare system that allows each individual to be able to make choices. The original concept of insurance is a pooling of resources that provides in the event of a disaster. By simply mandating that there can be only one premium for the level of service provided  and there be two open enrollment periods a year the insurance companies will be put into a competative situation. We have bought into the argument of segmentation. The young should be able to pay less than an older person. The reality is that person will age and benefit from the standard premium.
     Ultimately we will have a system that will need to be cost effective. Those companies that aren’t cost effective will go out of business. The market will provide various levels of coverage based on the willingness of the market to pay for them. As an example; Humana makes the argument that their plan provides more services at a lower cost than conventional Medicare.
    All of this goes towards developing a system that gives people choices not mandates. What’s the deal? Choice is only a good thing when we use it to kill?

  4. Cashgreen, I certainly agree with “We need a healthcare system that allows each individual to be able to make choices.” Each and every individual hopefully.
     
    “Insurance companies will be put into a competitive situation..” Do you think that’s a bad thing?
     
    You are making some interesting statements/arguments, but where did “Choice is only a good thing when we use it to kill?” come from?
     
    What?? What on earth does that have to do with this discussion?
     
    Good grief.

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  6. The good people in the diocese of Phoenix are so lucky to have our former Bishop Thomas Olmstead among them.  He has shown such greatness of heart and courage to stand up for the unborn and to promote their cause wherever he can, especially in the instance of St. Joseph’s Hospital in Phoenix.  This hospital was recently declared not to be a Catholic hospital anymore because of an abortion that was performed there unnecessarily.  Their actions ran counter to the teachings of the Catholic Church, which is a champion for life at all stages.  Whenever medical means can be used to save the life of the mother, the child should not be destroyed.  This was not done in the case of this Arizona hospital.  Again, bravo to Bishop Olmstead tor standing up for life, difficult as this process may have been.  It was a decision that did not come easily, beginning seven years ago with no change of heart on the hospital’s part.  We pray for them here in the Diocese of Wichita, Kansas and for you, Bishop Olmstead.    Sincerely, Vivianne Hoskinson

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